Testimonials

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King Diamond
Full Star Full Star Full Star Full Star Full Star
1-22-2020
King Diamond

I’ve bought many cars over the past 30 years but Dunning has earned my business for life. Just purchased a used Nissan Sentra “AS IS” last month, a nice car, and last week the transmission totally went out. I was not happy! They got me in the same day and allowed me to trade it in for another vehicle without taking a hit at all. It had no warranty. Unheard of!!! As if that wasn’t good enough, my sales person Ava and the finance manager Tom got it all done in less than an hour. One minute I was up the creek without a paddle and an hour later they had me in a vehicle that I love even more. I would leave 5 stars for Ava’s professionalism alone but the fact they ate the cost of a failed transmission to keep my business has made me a Dunning customer for the rest of my life. Just no words to express my thanks!

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Janet Grimm
Full Star Full Star Full Star Full Star Full Star
1-21-2020
Janet Grimm

Tommy is an enthusiastic and knowledgeable Toyota sales team member we will see again! He didn't keep us waiting, either, and didn't waste our time. He answered every question.

DEALERRATER
hksoong
Full Star Full Star Full Star Full Star Full Star
1-19-2020
New Car Purchase

Joel Dunning, my sales person, was honest, frank, knowledgeable, and very helpful. He took his time to carefully answer all my questions and was never pushy or impatient. He is such a nice guy that I wouldn't mind hanging out with him socially. Normally, I don't like the stress of car-shopping, but Joel actually made it fun. Also, kudos to Zack Johnson for taking the time to explain the myriad of controls and electronic devices. I observed the fun interactions with other sales people and saw how they seemed to like working with each other. I looked at other dealerships, but I ultimately came back to Dunning, because I felt so comfortable.

CARS
hksoong
Full Star Full Star Full Star Full Star Full Star
1-19-2020
New Car Purchase

Joel Dunning, my sales person, was honest, frank, knowledgeable, and very helpful. He took his time to carefully answer all my questions and was never pushy or impatient. He is such a nice guy that I wouldn't mind hanging out with him socially. Normally, I don't like the stress of car-shopping, but Joel actually made it fun. Also, kudos to Zack Johnson for taking the time to explain the myriad of controls and electronic devices. I observed the fun interactions with other sales people and saw how they seemed to like working with each other. I looked at other dealerships, but I ultimately came back to Dunning, because I felt so comfortable.

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Wilson Painting
Full Star Full Star Full Star Full Star Full Star
1-16-2020
Wilson Painting

Great experience at Dunning! Tommy is the nicest salesperson I have met. He’s not one of those pushy salesmen, he goes with the flow and is very friendly. Will recommend and go back for future vehicles. Thanks again

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Lynn Lesko
Full Star Full Star Full Star Full Star Full Star
1-15-2020
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Kaz Soong
Full Star Full Star Full Star Full Star Full Star
1-11-2020
Kaz Soong

Joel Dunning, my sales person, was honest, frank, knowledgeable, and very helpful. He took his time to carefully answer all my questions and was never pushy or impatient. He is such a nice guy that I wouldn't mind hanging out with him socially. Normally, I don't like the stress of car-shopping, but Joel actually made it fun. Also, kudos to Zack Johnson for taking the time to explain the myriad of controls and electronic devices. I observed the fun interactions with other sales people and saw how they seemed to like working with each other. I looked at other dealerships, but I ultimately came back to Dunning, because I felt so comfortable. BTW, I got a new RAV4 Hybrid.

CARS
Kaz Soong
Full Star Full Star Full Star Full Star Full Star
1-11-2020
Our experience buying a new car

Joel Dunning, my sales person, was honest, frank, knowledgeable, and very helpful. He took his time to carefully answer all my questions and was never pushy or impatient. He is such a nice guy that I wouldn't mind hanging out with him socially. Normally, I don't like the stress of car-shopping, but Joel actually made it fun. Also, kudos to Zack Johnson for taking the time to explain the myriad of controls and electronic devices. I observed the fun interactions with other sales people and saw how they seemed to like working with each other. I looked at other dealerships, but I ultimately came back to Dunning, because I felt so comfortable.

GOOGLE
Ken Franklin
Full Star Full Star Full Star Full Star Full Star
1-7-2020
YELP
James And W.
Full Star Full Star Full Star Full Star Full Star
1-6-2020

Today we picked up our first new car in nearly 10 years from Dunning Toyota in Ann Arbor! We were really uncertain about how difficult buying a new car would be. (though we had done our research and knew we wanted a Toyota hybrid.) Our sales person Dusty Orick was really terrific! He made everything understandable, answered all our questions patiently, and went out of his way to solve what could have been a problem for us. Today he explained the car's functions, carefully and in detail so I could drive it home without feeling too nervous! Whatever he promised, Dusty carried through on in a timely manner. We are really pleased. I am retired now, but was in retail sales for 16 years, Dusty is a great person to work with, a real "straight shooter" as we liked to say years ago.

CARGURUS
 
Full Star Full Star Full Star Full Star Full Star
1-6-2020

Helpfull

CARS
thechenfamily1
Full Star Full Star Full Star Full Star Full Star
12-30-2019
Tony was great!

Tony was so very helpful and knowledgeable. He made the process of purchasing our new Sienna seamless. I would highly recommend Tony and Dunning Toyota!!

DEALERRATER
thechenfamily1
Full Star Full Star Full Star Full Star Full Star
12-30-2019
Tony was great!

Tony was so very helpful and knowledgeable. He made the process of purchasing our new Sienna seamless. I would highly recommend Tony and Dunning Toyota!!

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Trel Nadal
Full Star Full Star Full Star Empty Star Empty Star
12-30-2019
CARS
Mandvenancio
Full Star Full Star Full Star Full Star Full Star
12-27-2019
Great customer service!

Tony was great. I told him what I was looking for and how much I was willing to spend, he worked with me and found me a great suv. He explained the options that would better suit my needs and made sure I was getting a great deal. I didn't feel pressured, I was very comfortable with him during the whole process and thought he was a very honest salesperson. I love my rav4 and would recommend Tony to anyone who is looking to buy or lease a Toyota.

DEALERRATER
Mandvenancio
Full Star Full Star Full Star Full Star Full Star
12-27-2019
Great customer service!

Tony was great. I told him what I was looking for and how much I was willing to spend, he worked with me and found me a great suv. He explained the options that would better suit my needs and made sure I was getting a great deal. I didn’t feel pressured, I was very comfortable with him during the whole process and thought he was a very honest salesperson. I love my rav4 and would recommend Tony to anyone who is looking to buy or lease a Toyota.

CARGURUS
Draftu2
Full Star Full Star Full Star Empty Star Empty Star
12-24-2019

Communicate was good, but bad policy of not taking a deposit to view a vehicle, advertising on a national level, you can not expect everyone to live next door

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Timothy Baker
Full Star Full Star Full Star Full Star Full Star
12-12-2019
Timothy Baker

Overall, my experience with Dunning Toyota was positive. Kyle Taylor was my salesman, promptly contracted me when a used car in my price range came into stock (even before it appeared online). He also came in on his day off to help me. There was an miscommunication with financing that upset me, but Dunning was able to fix the issue after I brought it to their attention which I respect.

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Chan Dan
Full Star Full Star Full Star Full Star Empty Star
12-11-2019
CARGURUS
GuruW1Q9P
Full Star Full Star Full Star Full Star Full Star
12-10-2019

Tommy was very helpful

YELP
Jen I.
Full Star Full Star Full Star Full Star Full Star
12-9-2019
Jen I.

Great group of service members I had to move from Dallas to Ann Arbor and switch my license plates and Texas you have to have a plate in the front and the back and there was a little additional work on that you normally wouldn't have to do I'm at home I pulled up they did it right on the spot wash my car check my tires and just gave me some hot coffee and just were really really wonderful thank you so much boys!

YELP
Marcell C.
Full Star Full Star Full Star Full Star Full Star
12-8-2019

Excellent experience acquiring my brand new Toyota! All staff committed in attend my requirements. An special thanks to dealer-man Tommy, who did everything to we have a pleasant purchase.

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Dan Strateger
Full Star Full Star Full Star Full Star Full Star
12-7-2019
Dan Strateger

Very friendly environment! Everyone was very helpful! Crystal was my sales rep and she went above and beyond helping me get the car I wanted. Surprisingly it wasnt even a Toyota, it was a used Mitsubishi. Would recommend this dealership to anyone looking to purchase a car!

GOOGLE
Gustavo Alejandro
Full Star Full Star Full Star Full Star Full Star
12-7-2019
Gustavo Alejandro

Great

CARS
Lloydo
Full Star Full Star Full Star Full Star Full Star
12-5-2019
No pressure, Great Customer Service

I was looking for "the most comfortable/best SUV" for us. The moment I sat in the Highlander, I knew it was the right choice. Tony Khalil worked with me from the beginning, communicating all the wants and needs I had expressed. He even had to go dig the Highlander out of the 9" of snow that we got so early in November to get the one I was interested in! We had health issues going on through the process and Tony had some issues too, and he never skipped a beat!! Probably the best experience buying a new car that we've ever had. Also, Zack, who delivered the vehicle, did a terrific job instructing me on the operations of the car and was very helpful! And Eugene Ilin, in finance, was very kind, honest and efficient.

DEALERRATER
Lloydo
Full Star Full Star Full Star Full Star Full Star
12-5-2019
No pressure, Great Customer Service

I was looking for "the most comfortable/best SUV" for us. The moment I sat in the Highlander, I knew it was the right choice. Tony Khalil worked with me from the beginning, communicating all the wants and needs I had expressed. He even had to go dig the Highlander out of the 9" of snow that we got so early in November to get the one I was interested in! We had health issues going on through the process and Tony had some issues too, and he never skipped a beat!! Probably the best experience buying a new car that we've ever had. Also, Zack, who delivered the vehicle, did a terrific job instructing me on the operations of the car and was very helpful! And Eugene Ilin, in finance, was very kind, honest and efficient.

CARGURUS
JoeFunkII
Full Star Full Star Full Star Full Star Full Star
11-27-2019

I found the right vehicle at the right price with an amazing sales staff who have my best interests at Heart.

GOOGLE
hmn000
Full Star Full Star Full Star Full Star Full Star
11-26-2019
hmn000

Took my wife’s van in for a routine oil change and tire rotation. I didn’t have an appointment and I came when it was quite busy, but I still managed to get out in just over an hour and a half which fit into my other errands perfectly. Not too bad. George was a great service advisor.

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Hannah Mesa
Full Star Full Star Full Star Full Star Full Star
11-23-2019
GOOGLE
Laura Hughes
Full Star Full Star Full Star Full Star Full Star
11-23-2019
GOOGLE
JM Gerig
Full Star Full Star Full Star Full Star Full Star
11-20-2019
JM Gerig

Great service!

GOOGLE
M G
Full Star Full Star Full Star Full Star Full Star
11-18-2019
GOOGLE
Kevin Brady
Full Star Full Star Full Star Full Star Full Star
11-13-2019
Kevin Brady

Fantastic experience all around. Thank you to Jeff Root, Tom Mallon and Todd Bailey for all the help today!

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Tori Holmes
Full Star Full Star Full Star Full Star Full Star
11-13-2019
Tori Holmes

We loved working with Jeff Root for our trade-in and used car purchase. He was incredibly friendly and really advocated for us to get the best deal possible on our trade AND purchase. I'm very weary of salespeople in general but he made the whole experience enjoyable, stress-free and no BS. Same with Tom Mallon who bent over backwards to set us up with the best financing rates and extended warranty package. Jeff even brought out a big red bow to put on the hood of our new car so I could take a cute photo (the photo of me, Jeff, our Audi and the big red bow is posted in the photos). Would absolutely recommend this place to anyone in the market for new or used vehicles!

CARGURUS
 
Full Star Full Star Full Star Full Star Full Star
11-10-2019

I called ahead before arriving at the dealership and asked if the vehicle could be taken to the shop for all points inspection before arriving. My salesman( Joel ) had it done before I arrived with no problems. Everyone was very friendly and accommodating. The paper was already done and the wait time was very short. Very good experience.

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Jesse Howell
Full Star Full Star Full Star Full Star Full Star
11-9-2019
Jesse Howell

Great car shopping experience. Joel was incredibly friendly and helpful. We were trying different models to see which ones we like the best, and tried a Corolla, a Camry, and a Rav4. All three models brought different things to the table, and in the end we like the Rav4 the best, closely followed by the Camry, but really the Corolla was no slouch either. Now just waiting for the right trim level Rav4 to come in our budget.

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Dan Stroebel
Full Star Full Star Full Star Full Star Full Star
11-8-2019
Dan Stroebel

My sales rep Sarah was great. I interrupted her lunch but she was accommodating and patient with me through the sales process. Neal the business manager is a consummate professional. He answered all of my questions about the paperwork and did not waste one minute of my time. I appreciate that.

CARGURUS
 
Full Star Full Star Full Star Full Star Full Star
11-5-2019

The Team at Toyota Ann Arbor is extremely professional and was quick to answer all my questions.