“ Joel Dunning, my sales person, was honest, frank, knowledgeable, and very helpful. He took his time to carefully answer all my questions and was never pushy or impatient. He is such a nice guy that I wouldn't mind hanging out with him socially. Normally, I don't like the stress of car-shopping, but Joel actually made it fun. Also, kudos to Zack Johnson for taking the time to explain the myriad of controls and electronic devices. I observed the fun interactions with other sales people and saw how they seemed to like working with each other. I looked at other dealerships, but I ultimately came back to Dunning, because I felt so comfortable. BTW, I got a new RAV4 Hybrid. ”

“ Joel Dunning, my sales person, was honest, frank, knowledgeable, and very helpful. He took his time to carefully answer all my questions and was never pushy or impatient. He is such a nice guy that I wouldn't mind hanging out with him socially. Normally, I don't like the stress of car-shopping, but Joel actually made it fun. Also, kudos to Zack Johnson for taking the time to explain the myriad of controls and electronic devices. I observed the fun interactions with other sales people and saw how they seemed to like working with each other. I looked at other dealerships, but I ultimately came back to Dunning, because I felt so comfortable. ”

“ Today we picked up our first new car in nearly 10 years from Dunning Toyota in Ann Arbor! We were really uncertain about how difficult buying a new car would be. (though we had done our research and knew we wanted a Toyota hybrid.) Our sales person Dusty Orick was really terrific! He made everything understandable, answered all our questions patiently, and went out of his way to solve what could have been a problem for us. Today he explained the car's functions, carefully and in detail so I could drive it home without feeling too nervous! Whatever he promised, Dusty carried through on in a timely manner. We are really pleased. I am retired now, but was in retail sales for 16 years, Dusty is a great person to work with, a real "straight shooter" as we liked to say years ago. ”

“ Helpfull ”

“ Tony was so very helpful and knowledgeable. He made the process of purchasing our new Sienna seamless. I would highly recommend Tony and Dunning Toyota!! ”

“ Tony was so very helpful and knowledgeable. He made the process of purchasing our new Sienna seamless. I would highly recommend Tony and Dunning Toyota!! ”

“ Tony was great. I told him what I was looking for and how much I was willing to spend, he worked with me and found me a great suv. He explained the options that would better suit my needs and made sure I was getting a great deal. I didn't feel pressured, I was very comfortable with him during the whole process and thought he was a very honest salesperson. I love my rav4 and would recommend Tony to anyone who is looking to buy or lease a Toyota. ”

“ Tony was great. I told him what I was looking for and how much I was willing to spend, he worked with me and found me a great suv. He explained the options that would better suit my needs and made sure I was getting a great deal. I didn’t feel pressured, I was very comfortable with him during the whole process and thought he was a very honest salesperson. I love my rav4 and would recommend Tony to anyone who is looking to buy or lease a Toyota. ”

“ Communicate was good, but bad policy of not taking a deposit to view a vehicle, advertising on a national level, you can not expect everyone to live next door ”

“ Overall, my experience with Dunning Toyota was positive. Kyle Taylor was my salesman, promptly contracted me when a used car in my price range came into stock (even before it appeared online). He also came in on his day off to help me. There was an miscommunication with financing that upset me, but Dunning was able to fix the issue after I brought it to their attention which I respect. ”

“ Tommy was very helpful ”

“ Great group of service members I had to move from Dallas to Ann Arbor and switch my license plates and Texas you have to have a plate in the front and the back and there was a little additional work on that you normally wouldn't have to do I'm at home I pulled up they did it right on the spot wash my car check my tires and just gave me some hot coffee and just were really really wonderful thank you so much boys! ”

“ Excellent experience acquiring my brand new Toyota! All staff committed in attend my requirements. An special thanks to dealer-man Tommy, who did everything to we have a pleasant purchase. ”

“ Very friendly environment! Everyone was very helpful! Crystal was my sales rep and she went above and beyond helping me get the car I wanted. Surprisingly it wasnt even a Toyota, it was a used Mitsubishi. Would recommend this dealership to anyone looking to purchase a car! ”

“ Great ”

“ I was looking for "the most comfortable/best SUV" for us. The moment I sat in the Highlander, I knew it was the right choice. Tony Khalil worked with me from the beginning, communicating all the wants and needs I had expressed. He even had to go dig the Highlander out of the 9" of snow that we got so early in November to get the one I was interested in! We had health issues going on through the process and Tony had some issues too, and he never skipped a beat!! Probably the best experience buying a new car that we've ever had. Also, Zack, who delivered the vehicle, did a terrific job instructing me on the operations of the car and was very helpful! And Eugene Ilin, in finance, was very kind, honest and efficient. ”

“ I was looking for "the most comfortable/best SUV" for us. The moment I sat in the Highlander, I knew it was the right choice. Tony Khalil worked with me from the beginning, communicating all the wants and needs I had expressed. He even had to go dig the Highlander out of the 9" of snow that we got so early in November to get the one I was interested in! We had health issues going on through the process and Tony had some issues too, and he never skipped a beat!! Probably the best experience buying a new car that we've ever had. Also, Zack, who delivered the vehicle, did a terrific job instructing me on the operations of the car and was very helpful! And Eugene Ilin, in finance, was very kind, honest and efficient. ”

“ I found the right vehicle at the right price with an amazing sales staff who have my best interests at Heart. ”

“ Took my wife’s van in for a routine oil change and tire rotation. I didn’t have an appointment and I came when it was quite busy, but I still managed to get out in just over an hour and a half which fit into my other errands perfectly. Not too bad. George was a great service advisor. ”

“ Great service! ”

“ Fantastic experience all around. Thank you to Jeff Root, Tom Mallon and Todd Bailey for all the help today! ”

“ We loved working with Jeff Root for our trade-in and used car purchase. He was incredibly friendly and really advocated for us to get the best deal possible on our trade AND purchase. I'm very weary of salespeople in general but he made the whole experience enjoyable, stress-free and no BS. Same with Tom Mallon who bent over backwards to set us up with the best financing rates and extended warranty package. Jeff even brought out a big red bow to put on the hood of our new car so I could take a cute photo (the photo of me, Jeff, our Audi and the big red bow is posted in the photos). Would absolutely recommend this place to anyone in the market for new or used vehicles! ”

“ I called ahead before arriving at the dealership and asked if the vehicle could be taken to the shop for all points inspection before arriving. My salesman( Joel ) had it done before I arrived with no problems. Everyone was very friendly and accommodating. The paper was already done and the wait time was very short. Very good experience. ”

“ Great car shopping experience. Joel was incredibly friendly and helpful. We were trying different models to see which ones we like the best, and tried a Corolla, a Camry, and a Rav4. All three models brought different things to the table, and in the end we like the Rav4 the best, closely followed by the Camry, but really the Corolla was no slouch either. Now just waiting for the right trim level Rav4 to come in our budget. ”

“ My sales rep Sarah was great. I interrupted her lunch but she was accommodating and patient with me through the sales process. Neal the business manager is a consummate professional. He answered all of my questions about the paperwork and did not waste one minute of my time. I appreciate that. ”

“ The Team at Toyota Ann Arbor is extremely professional and was quick to answer all my questions. ”

“ Nice customer service.. prompt response.. Courteous staffs ”